State Farm® Insurance Agent Carmen Contreras

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Tracey Stern

August 31, 2023

5 out of 5

"I’ve been with the Carmen Contreras office since mid 2008. Whenever I need anything and I’m there in person I’m always treated like I’m part of the family. Tiffany Hodges is my actual rep. If she’s busy she will call me back as soon as she’s able too and I never have to wait long for any assistance. In Dec 2022, I had to file a homeowner’s insurance claim for the first time. The assistance I got from Tiffany and Carmen made the headache of dealing with a flooded kitchen and the repairs less stressful. And then I had to file my first auto claim June 2023, when someone hit my car in the parking lot where I work. These situations are nerve wracking even though I’m an adult because I never had issues before where I needed to file claims. Tiffany was always there to help me and she always goes above and beyond. I have been recommending Carmen Contreras for years (for people who need car insurance and now pet insurance as well) and will continue to do so."

Luc

July 19, 2023

5 out of 5

"The best experience for the last 5 years they are always so helpful."

Alfredo Bolanos

April 28, 2023

5 out of 5

"(Translated by Google) Lybys G Zambrano, totally very grateful to the lady, very capable in her work and very helpful since I come from the state of Washington and I am new to the valley, everything very well explained about every detail of my policy, very satisfied with your professionalism,, Thank you (Original) Lybys G Zambrano, totalmente muy agradecido con la señorita, muy capacitada en su trabajo y de mucha ayuda ya q vengo del estado de Washington y soy nuevo en el valle,, todo muy bien explicado sobre cada detalle d mi póliza,, muy satisfecho con su profesiónalismo,, Gracias"

Anna Zapata

February 23, 2023

5 out of 5

"Tiffany @State Farm in the Indio office is the BEST.. She takes care of every detail, concern. She deserves employee of the month, year .. She gives the very best customer service, she exceeds every expectation, but it's her beautiful smile that makes your day when we go In the office... Thank you for Tiffany, 💙 ..."

Juan Beltran

January 30, 2023

5 out of 5

"Lyby was such a fantastic help when setting up my new car’s insurance, definitely recommend stopping by with her for your insurance needs!"

Kevin Ayon

January 30, 2023

5 out of 5

"Be sure to ask for Lyby when calling in, always making sure I get the best rates and coverage!"

Johnson Pfizer

January 30, 2023

5 out of 5

"Thank you Lyby for all your help!"

Virginia Beltran

January 30, 2023

5 out of 5

"Huge thank you to Lyby for helping me get my insurance set up, she even helped me get better deal by using my school transcript. Whatever your need may be, definitely look for Lyby when stopping by or calling in!"

Jahayra Sanchez

December 8, 2022

5 out of 5

"Hailey was absolutely amazing. Super friendly and knowledgeable. It was fast and easy. Highly recommend!!!"

Marybel Mendez

October 5, 2022

5 out of 5

"Tiffany at State Farm was Great helping me with my claim she went out of her way to make sure I was taken care off! From getting an auto body for my car to a rental car.."

NotAlone

May 4, 2022

5 out of 5

"Tiffany Hodges was really friendly and did a great job getting me a great price with my driving history"

Craig Black

April 22, 2022

5 out of 5

"Tiffany was incredible to deal with. Being from out of country she was patient and explained all the options. And she’s friendly."

Jackie Booth

February 20, 2022

5 out of 5

"Carmen and her team always go above & beyond to help their customers with all their needs. They are very knowledgeable, understanding and compassionate and I cannot recommend them enough. They are the best of the best. Thank you for everything you’ve done for me."

Marv Law

June 23, 2021

5 out of 5

"It’s great to have these local professionals assisting my family!"

Kimberly Krause

June 23, 2021

5 out of 5

"Carmen and her team are caring, patient and fun! Carmen cares about guiding our next generation!"

marylou garcia

March 9, 2021

5 out of 5

"Best company I been with"

Tony AR

February 14, 2021

5 out of 5

"Great service. They treat you like family."

Ana Mendez

February 13, 2020

5 out of 5

"Great customer service. All stuff friendly. Fast service."

James Grover

August 19, 2019

5 out of 5

"Always helpful"

Madera Ca

June 14, 2019

5 out of 5

"(Translated by Google) It is the company that offers you the best in auto insurance (Original) Es la compañía qué te ofrece lo mejor en seguros de auto"

Jorge Henriquez

April 9, 2019

1 out of 5

"Went in to cancel and insured car after it being broken down beyond repair almost a year ago and just found out Carmen never removes the vehicle, after being with the for 10 years they will only return a month of payment, I have 4 cars with State Farm. They don’t value anyone and do not honor their word. Please don’t come to this office, the next office is in Palm Desert. I will be moving all vehicles somewhere else. These people do not value you but only your money."

Fabrizio Garcia

February 13, 2018

5 out of 5

"Thank you for saving me money on my insurance policies. Tiffany you're awesome and thanks for everything!"

maureen matthews

June 23, 2017

1 out of 5

"Veronica is a Very Rude and condescending ........extremely hard to work with if you have a problem.... Laura has been very helpful but she was not available so I asked for the manager or someone in charge and they put me through to Veronica .... Who by the way is the sister of Carmen Contreras ..... Veronica was so out of line I am ready to find a new State Farm Agency.... I don't need this kind of aggravation life's too short ....."

Four9er4life

May 8, 2017

1 out of 5

"Veronica first tells us we had no insurance since April 2017 and she still wants us to pay her..... so I told her thank God nothing happened. Then she's like oh don't worry if anything would've happened you guys were covered.... yeah right..."

Stephany Henriquez

January 3, 2017

1 out of 5

"Worst customer service ive ever experienced. Tatiana is very rude when answering the phone. Has no manners. I recommend her take a speech class on how to speak to clients."

What our customers say about us...

Tracey Stern

August 31, 2023

5 out of 5

"I’ve been with the Carmen Contreras office since mid 2008. Whenever I need anything and I’m there in person I’m always treated like I’m part of the family. Tiffany Hodges is my actual rep. If she’s busy she will call me back as soon as she’s able too and I never have to wait long for any assistance. In Dec 2022, I had to file a homeowner’s insurance claim for the first time. The assistance I got from Tiffany and Carmen made the headache of dealing with a flooded kitchen and the repairs less stressful. And then I had to file my first auto claim June 2023, when someone hit my car in the parking lot where I work. These situations are nerve wracking even though I’m an adult because I never had issues before where I needed to file claims. Tiffany was always there to help me and she always goes above and beyond. I have been recommending Carmen Contreras for years (for people who need car insurance and now pet insurance as well) and will continue to do so."

Luc

July 19, 2023

5 out of 5

"The best experience for the last 5 years they are always so helpful."

Alfredo Bolanos

April 28, 2023

5 out of 5

"(Translated by Google) Lybys G Zambrano, totally very grateful to the lady, very capable in her work and very helpful since I come from the state of Washington and I am new to the valley, everything very well explained about every detail of my policy, very satisfied with your professionalism,, Thank you (Original) Lybys G Zambrano, totalmente muy agradecido con la señorita, muy capacitada en su trabajo y de mucha ayuda ya q vengo del estado de Washington y soy nuevo en el valle,, todo muy bien explicado sobre cada detalle d mi póliza,, muy satisfecho con su profesiónalismo,, Gracias"

Anna Zapata

February 23, 2023

5 out of 5

"Tiffany @State Farm in the Indio office is the BEST.. She takes care of every detail, concern. She deserves employee of the month, year .. She gives the very best customer service, she exceeds every expectation, but it's her beautiful smile that makes your day when we go In the office... Thank you for Tiffany, 💙 ..."

Juan Beltran

January 30, 2023

5 out of 5

"Lyby was such a fantastic help when setting up my new car’s insurance, definitely recommend stopping by with her for your insurance needs!"

Kevin Ayon

January 30, 2023

5 out of 5

"Be sure to ask for Lyby when calling in, always making sure I get the best rates and coverage!"

Johnson Pfizer

January 30, 2023

5 out of 5

"Thank you Lyby for all your help!"

Virginia Beltran

January 30, 2023

5 out of 5

"Huge thank you to Lyby for helping me get my insurance set up, she even helped me get better deal by using my school transcript. Whatever your need may be, definitely look for Lyby when stopping by or calling in!"

Jahayra Sanchez

December 8, 2022

5 out of 5

"Hailey was absolutely amazing. Super friendly and knowledgeable. It was fast and easy. Highly recommend!!!"

Marybel Mendez

October 5, 2022

5 out of 5

"Tiffany at State Farm was Great helping me with my claim she went out of her way to make sure I was taken care off! From getting an auto body for my car to a rental car.."

NotAlone

May 4, 2022

5 out of 5

"Tiffany Hodges was really friendly and did a great job getting me a great price with my driving history"

Craig Black

April 22, 2022

5 out of 5

"Tiffany was incredible to deal with. Being from out of country she was patient and explained all the options. And she’s friendly."

Jackie Booth

February 20, 2022

5 out of 5

"Carmen and her team always go above & beyond to help their customers with all their needs. They are very knowledgeable, understanding and compassionate and I cannot recommend them enough. They are the best of the best. Thank you for everything you’ve done for me."

Marv Law

June 23, 2021

5 out of 5

"It’s great to have these local professionals assisting my family!"

Kimberly Krause

June 23, 2021

5 out of 5

"Carmen and her team are caring, patient and fun! Carmen cares about guiding our next generation!"

marylou garcia

March 9, 2021

5 out of 5

"Best company I been with"

Tony AR

February 14, 2021

5 out of 5

"Great service. They treat you like family."

Ana Mendez

February 13, 2020

5 out of 5

"Great customer service. All stuff friendly. Fast service."

James Grover

August 19, 2019

5 out of 5

"Always helpful"

Madera Ca

June 14, 2019

5 out of 5

"(Translated by Google) It is the company that offers you the best in auto insurance (Original) Es la compañía qué te ofrece lo mejor en seguros de auto"

Jorge Henriquez

April 9, 2019

1 out of 5

"Went in to cancel and insured car after it being broken down beyond repair almost a year ago and just found out Carmen never removes the vehicle, after being with the for 10 years they will only return a month of payment, I have 4 cars with State Farm. They don’t value anyone and do not honor their word. Please don’t come to this office, the next office is in Palm Desert. I will be moving all vehicles somewhere else. These people do not value you but only your money."

Fabrizio Garcia

February 13, 2018

5 out of 5

"Thank you for saving me money on my insurance policies. Tiffany you're awesome and thanks for everything!"

maureen matthews

June 23, 2017

1 out of 5

"Veronica is a Very Rude and condescending ........extremely hard to work with if you have a problem.... Laura has been very helpful but she was not available so I asked for the manager or someone in charge and they put me through to Veronica .... Who by the way is the sister of Carmen Contreras ..... Veronica was so out of line I am ready to find a new State Farm Agency.... I don't need this kind of aggravation life's too short ....."

Four9er4life

May 8, 2017

1 out of 5

"Veronica first tells us we had no insurance since April 2017 and she still wants us to pay her..... so I told her thank God nothing happened. Then she's like oh don't worry if anything would've happened you guys were covered.... yeah right..."

Stephany Henriquez

January 3, 2017

1 out of 5

"Worst customer service ive ever experienced. Tatiana is very rude when answering the phone. Has no manners. I recommend her take a speech class on how to speak to clients."