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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Ted

August 8, 2024

1  out of  5
rating by Ted
"No ability to show respect or value of customer service. Enjoy making customer more frustrated each time. Suggest using another state farm office or another insurance company. Very sad to be just a $ sign."
We responded:
"We apologize for any negative experience and value your feedback. We would appreciate the opportunity to address your concerns and provide the exceptional customer service you deserve. "
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Gustavo Raya

August 2, 2024

5  out of  5
rating by Gustavo Raya
"I had the best experience with this agency, there friendly and know what there are doing . They help me on getting the best deal on my Insurance for my cars. I really recommend them."
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Dennise Macias

June 26, 2024

5  out of  5
rating by Dennise Macias
"They are a great staff! Always willing to help and go the extra mile! :)"
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Adriana Macias

June 15, 2024

5  out of  5
rating by Adriana Macias
"Muy buen servicio de parte de todo el personal, siempre muy atentas y serviciales..❤️"
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Jennifer Flores

June 15, 2024

5  out of  5
rating by Jennifer Flores
"Great customer service and great staff!!"
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Maggie Barron

May 31, 2024

5  out of  5
rating by Maggie Barron
"The State Farm office is awesome. I have life insurance policies for my kids and myself. Their customer service is amazing, I highly recommend visiting their office for a quote!"
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Julia Lawson

May 17, 2024

5  out of  5
rating by Julia Lawson
"I can’t say enough good things about my experience with Carmen Contreras' team, especially Tiffany Hodges. First of all, Tiffany was able to get me a great rate. Then when my car was totaled and I was given a modest credit on my account for premium payments I had made while my car was in the shop, she diligently continued to fight to get me as much money back as possible. I had pretty much thought it was a lost cause, but she didn’t give up and was able to get me more money back than I expected. I didn’t even have to follow up with her. She reached out regularly with updates so I could focus on my business. I would highly recommend Carmen and Tiffany. Their customer service is top notch!"
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Chris Orlady

May 15, 2024

5  out of  5
rating by Chris Orlady
"Carmen is such a pleasure to work with! She was able to provide my family some amazing quotes on different life insurance polices while clearly explaining the benefits of each. In the future I will likely use her for additional policies as well. If you are looking for insurance I highly recommend you reach out to Carmen!"
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Marlene Rodriguez

May 8, 2024

5  out of  5
rating by Marlene Rodriguez
"So i recently changed my car and life insurance here and all the staff was very kind and helpful. Made sure I was taken care of and explained everything before moving forward with my policy! The team was AWESOME :) and so helpful Also shout out to Carmen for helping me and guiding me with the best knowledge as well on making it happen I totally recommend her ! :) I am so Satisfied with their business!"
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Leticia González

March 28, 2024

5  out of  5
rating by Leticia González
"I had a great experience with Veronica she was very helpful and was able to answer all my questions."
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kahlani jackson

January 24, 2024

5  out of  5
rating by kahlani jackson
"Excellent, I have been using statefarm for over 30 years"
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Neal Robinson

October 27, 2023

5  out of  5
rating by Neal Robinson
"I needed to switch Ins companys. Made several phone calls, and this office seemed to be the most helpful and responsive."
We responded:
"We're pleased to have been the most helpful and responsive choice for your insurance needs! Thank you for the positive review, Neal. If you have questions or concerns in the future, please reach out to us! -Carmen "
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Tracey Stern

August 31, 2023

5  out of  5
rating by Tracey Stern
"I’ve been with the Carmen Contreras office since mid 2008. Whenever I need anything and I’m there in person I’m always treated like I’m part of the family. Tiffany Hodges is my actual rep. If she’s busy she will call me back as soon as she’s able too and I never have to wait long for any assistance. In Dec 2022, I had to file a homeowner’s insurance claim for the first time. The assistance I got from Tiffany and Carmen made the headache of dealing with a flooded kitchen and the repairs less stressful. And then I had to file my first auto claim June 2023, when someone hit my car in the parking lot where I work. These situations are nerve wracking even though I’m an adult because I never had issues before where I needed to file claims. Tiffany was always there to help me and she always goes above and beyond. I have been recommending Carmen Contreras for years (for people who need car insurance and now pet insurance as well) and will continue to do so."
We responded:
" Hi Tracey, thank you so much for the thorough and thoughtful review of our office! It means so much to us, Tiffany in particular, that we have made the last 15 years for you as stress-free as possible, even when problems arise and fixes need to be made. It's our sincere pleasure to be your insurance team, and knowing that you've loved working with us enough to have been recommending our office throughout the years has just made our day! We truly appreciate you being such an awesome member of our State Farm family! -Carmen "
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Luc

July 19, 2023

5  out of  5
rating by Luc
"The best experience for the last 5 years they are always so helpful."
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Alfredo Bolanos

April 28, 2023

5  out of  5
rating by Alfredo Bolanos
"Lybys G Zambrano, totalmente muy agradecido con la señorita, muy capacitada en su trabajo y de mucha ayuda ya q vengo del estado de Washington y soy nuevo en el valle,, todo muy bien explicado sobre cada detalle d mi póliza,, muy satisfecho con su profesiónalismo,, Gracias"
We responded:
"¡Gracias por su reseña amable, Alfredo! Me alegra saber que Lybys podría hacer que su transición al Coachella Valley muy sencilla mientras configura su nueva cobertura. Le transmitiré su comentario: ¡le alegrará el día saber que tuvo una experiencia tan positiva trabajando con ella! Sabemos que aún puede tener algunas preguntas o inquietudes con respecto a sus planes de seguro, así que no dude en pasar por nuestra oficina o llamarnos si nos necesita. -Carmen"
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Anna Zapata

February 23, 2023

5  out of  5
rating by Anna Zapata
"Tiffany @State Farm in the Indio office is the BEST.. She takes care of every detail, concern. She deserves employee of the month, year .. She gives the very best customer service, she exceeds every expectation, but it's her beautiful smile that makes your day when we go In the office... Thank you for Tiffany, 💙 ..."
We responded:
"Hi Anna, thank you so much for your glowing review! I agree that Tiffany is a STELLAR insurance representative, and I consider myself so lucky to have her as part of our team! That's why it comes as no shock (but is still wonderful) to hear that she has made your time as part of our State Farm family so positive and worthwhile. I will be sure to pass along your generous and well-earned praises to her. Thanks for being such a great Good Neighbor! -Carmen"
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Kevin Ayon

January 30, 2023

5  out of  5
rating by Kevin Ayon
"Be sure to ask for Lyby when calling in, always making sure I get the best rates and coverage!"
We responded:
"Thanks for your feedback, Kevin! I agree that Lybys is incredible! I count myself lucky to have her on my team, helping change our customers' lives for the better. I'll be sure to pass along your compliments to her. It will make her day! If you need her or the rest of our team's further help with your coverage, we're just a quick call or visit away. -Carmen"
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Johnson Pfizer

January 30, 2023

5  out of  5
rating by Johnson Pfizer
"Thank you Lyby for all your help!"
We responded:
"Thank you for the five-star review! I'm glad that Lybys could make your time with our office such a positive experience. Our office prides itself on our customers' satisfaction, so if any questions or concerns pop up regarding your insurance, please don't hesitate to give us a call. Lybys and the rest of our team are here for you! -Carmen"
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Jahayra Sanchez

December 8, 2022

5  out of  5
rating by Jahayra Sanchez
"Hailey was absolutely amazing. Super friendly and knowledgeable. It was fast and easy. Highly recommend!!!"
We responded:
"Hi Jahayra! Thank you for the kind five-star review! It's great to hear that Hailey could make your appointment such a worthwhile experience. She's got a knack for cutting to the quick of our Good Neighbors' insurance needs while keeping things fun and friendly, and it looks like she gave you the same experience she's known for. I'll be sure to pass along your praise and recommendation to her! If you need anything else from her or our team, please don't hesitate to reach out. "
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Marybel Mendez

October 5, 2022

5  out of  5
rating by Marybel Mendez
"Tiffany at State Farm was Great helping me with my claim she went out of her way to make sure I was taken care off! From getting an auto body for my car to a rental car.."
We responded:
"Thank you for sharing your positive experience about our Agency and Ms. Tiffany, Marybel! So happy Tiffany went the extra mile to provide excellent service to you in a time of need for a rental car and locating a convenient Auto Body shop. We appreciate your business and will always be just a phone call away to help. "
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NotAlone

May 4, 2022

5  out of  5
rating by NotAlone
"Tiffany Hodges was really friendly and did a great job getting me a great price with my driving history"
We responded:
"Thank you for the 5-star review! We are happy to provide great rates and customer service to our community. Thanks for choosing Carmen Contreras State Farm for your auto insurance needs."
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Craig Black

April 22, 2022

5  out of  5
rating by Craig Black
"Tiffany was incredible to deal with. Being from out of country she was patient and explained all the options. And she’s friendly."
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Jackie Booth

February 20, 2022

5  out of  5
rating by Jackie Booth
"Carmen and her team always go above & beyond to help their customers with all their needs. They are very knowledgeable, understanding and compassionate and I cannot recommend them enough. They are the best of the best. Thank you for everything you’ve done for me."
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Marv Law

June 23, 2021

5  out of  5
rating by Marv Law
"It’s great to have these local professionals assisting my family!"
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Kimberly Krause

June 23, 2021

5  out of  5
rating by Kimberly Krause
"Carmen and her team are caring, patient and fun! Carmen cares about guiding our next generation!"